Infinity8 Privacy Policy — User Information Protection
This document explains how infinity8 collects, stores, uses, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your information responsibly.
Last Updated: January 2026
Information Collected by infinity8
When you register and use the infinity8 platform, we collect several categories of information to ensure our services run securely and efficiently.
Account & Identity Information
- Full name, date of birth, and an active mobile number.
- The email address used during registration.
- Username and password set by the user (stored in encrypted form).
- A copy of your identity document if required for account review or identity verification.
Local Payment Information
- Details of deposit and withdrawal transactions in MYR (RM).
- Payment methods used, such as FPX, TNG e-Wallet, or online banking.
- Bank account number or digital wallet details (stored in encrypted form and not shared with third parties without consent).
Technical & Usage Information
- IP address, device type, operating system and web browser used.
- Session data, login timestamps, platform activity records and user preferences.
- Platform cookies and analytics tracking data (see the Cookies section).
How We Use Your Information
Infinity8 uses collected information solely for the following purposes:
- Account Management: To create, verify and securely manage your user account.
- Transaction Processing: To process deposits, withdrawals and any financial transactions in RM made through the platform.
- Platform Security: To detect and prevent fraud, account misuse, and unauthorised activity that could affect other users.
- Customer Support: To assist you when you contact our support team regarding your account, transactions, or technical issues.
- Platform Improvements: To analyse aggregated usage patterns and improve the platform's overall experience and performance.
- Service Communications: To send important notifications relating to your account, transactions, security updates, or policy changes.
Infinity8 does not use your information for any purpose beyond those stated above without first obtaining your consent.
Cookies & Session Tracking
The infinity8 platform uses cookies — small data files stored in your browser — to enable essential platform functions and to understand how users interact with our services.
Types of Cookies Used
- Essential Cookies: Required for login, session authentication, and account security. Cannot be disabled without affecting core platform functionality.
- Preference Cookies: Saves your preferred language, region, and display settings so they do not need to be reconfigured on each visit.
- Analytics Cookies: Used to understand aggregated usage patterns. This data does not identify individual users.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect your ability to log in or use certain platform features.
Data Storage, Security & Third-Party Sharing
Data Security & Storage
All personal and financial data belonging to infinity8 users is stored on servers protected by SSL encryption and strict access controls. We apply the latest industry standards to safeguard your data against unauthorised access, modification, or disclosure.
Your data is retained for as long as your account remains active or as required to fulfil legal obligations, resolve disputes, or enforce our agreements. When data is no longer needed, it will be securely deleted in accordance with established procedures.
Third-Party Sharing
Infinity8 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Data sharing occurs only in the following limited circumstances:
- Approved payment providers for processing deposit and withdrawal transactions in MYR.
- Game content providers supplying content within the platform, subject to strict confidentiality agreements.
- Competent authorities or law enforcement bodies when required under Malaysian law.
All third parties with access to user data are required to adhere to data protection standards equivalent to those set out in this policy.
User Rights & How to Contact Us
As an infinity8 platform user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you may request a correction via your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal information, subject to legal requirements that may obligate us to retain certain records for a specified period.
- Right to Object to Processing: You may object to the processing of your information for specific purposes beyond what is required for account operation.
Changes to This Policy
Infinity8 reserves the right to update this privacy policy from time to time to reflect changes in practices or legal requirements. Users will be notified of any significant changes via in-platform notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Our Privacy Team
For any queries, requests or complaints regarding your privacy and data protection, please reach out to our team via:
Email: [email protected]
The infinity8 support team operates 24 hours a day, seven days a week, and is ready to assist in Bahasa Melayu. You may also refer to the FAQ us for answers to common questions, or register a new account if you are not yet a member.